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plan your visit guest safety 1

Guest Safety

Learn About Guest Safety Policies And Procedures At Navy Pier

Navy Pier has a reputation for delivering a seamless entertainment experience to its guests for all of its many attractions. Navy Pier Guest Safety and Security furthers this reputation through its mission of ensuring an enjoyable guest experience by providing a safe and orderly environment.

To safeguard the security, welfare and safety of our guests, tenants and staff, the Pier provides multiple and visible layers of security measures that cover the entire property as well as the parking facility, all monitored by personnel, canine officers and surveillance present 24 hours a day, seven days a week.

Additionally, the Chicago Police Department maintains a satellite facility on the Pier with a strong, visible police presence. Chicago Police canine detection officers frequently patrol areas of the Pier, including the adjacent Chicago Transit Authority (CTA) bus terminal.

The entire security staff is compliant with and operates under the Guidelines of the National Incident Management System (NIMS) relative to all planned events and emergency response incidents.

Join us in being vigilant of your surroundings during your visit to Navy Pier. Remember: If You See Something, Say Something. Navy Pier Security can be reached at 1-312-595-5296.

Policies And Procedures

Learn more about the policies and procedures we have in place to keep guests safe, including our Code of Conduct, Youth Escort Policy and Emergency Procedures.

Guest Code of Conduct

Youth Escort Policy (Guests Under the Age of 18)

Public Safety Message

Emergency Medical Service (EMS) and AEDs

Emergency Response for Guests

Incident Alert Notice (IAN)

Lost and Found


Weather Warnings


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